Terms of service

1. What Daleel is

Daleel is a marketplace that connects customers in Saudi Arabia with independent professionals and companies (“pros”) who offer home services and related products. Daleel does not itself provide cleaning, AC, plumbing or any other service — the pro you book provides the service, and your booking is an agreement between you and that pro, arranged through Daleel.

2. Your account

You need an account to book or to list a business. Keep your details accurate and your password to yourself — activity on your account is your responsibility. Pros are responsible for the accuracy of their listings, prices, photos and availability.

3. Bookings

A booking starts as a request with the status Pending. The pro can Confirm or Decline it. A confirmed booking moves through On the way, Arrived, and Completed as the pro updates it. Both sides can message each other inside the booking. If a pro declines, the booking ends and nothing is charged.

4. Prices and payment

Pros set their own prices, shown in Saudi riyals before you book. At checkout you can pay in full (Apple Pay, mada, Visa or Mastercard) or split the total into 4 interest-free payments (Tabby or Tamara), the first due today and then one each month.

Every order also carries a protection fee of 10% of the order value (minimum 1 SAR), shown as its own line before you pay. It covers you if anything goes wrong — mistakes, problems, or a job gone wrong; Daleel makes it right, refund included. The fee is included in the total a payment plan splits, and your pro still receives the full price of their work — the fee funds Daleel's protection, it is never taken from the pro.

Daleel is rolling out live payment processing with its payment provider. Until it is switched on, the payment method you choose is recorded on your booking and no charge is taken from your card or account. When processing goes live, the method you chose at checkout will be charged the amounts shown.

5. Cancellations

You can cancel a booking free of charge from its page while it is still Pending. Once the pro has confirmed it, the booking can no longer be cancelled in the app — contact customer service and we will help. Completed bookings cannot be cancelled.

6. Products

Some pros sell products (for example filters, fixtures or paint). Products are part of that pro's booking and are fulfilled through it — normally delivered to your home together with the visit. A products-only order follows the same booking steps as a service.

7. Tips and reviews

After a job is completed you may leave one optional tip and one star rating with a review. Tips go to the pro's wallet. Reviews are shown on the pro's profile and should describe your real experience.

8. Pro wallet and payouts

When a job is completed, its price (and any tip) is credited to the pro's Daleel wallet. The wallet is an internal balance on Daleel, not a bank account. Pros can transfer their balance to a Saudi bank account by providing the bank name and a valid Saudi IBAN (SA followed by 22 digits); transfers show as Processing while they complete.

9. Fair use

Use Daleel honestly: no fraud, no fake listings or reviews, no harassment in messages, and no attempts to misuse payments or other people's accounts. We may remove listings or close accounts that break these terms.

10. Changes and contact

We may update these terms as Daleel grows; the current version always lives on this page. Continuing to use Daleel after a change means you accept the updated terms. Questions about these terms? Reach us through the Contact page.