Help centre

How can we help?

Answers to the questions customers and pros ask most. For anything else, our team is one message away.

Booking

How do I book a service?

Find the service or company you want, add services (and any products) to your cart — or tap Book now — then check out: choose within the hour or a scheduled time, add your address, and pick how to pay. Your booking is created and you can follow it from your Bookings page.

What does “Pending” mean?

Can I cancel a booking?

Which cities does Daleel cover?

Payments and plans

How do payment plans work?

What is the protection fee?

How do tips and ratings work?

Pros, companies and products

How do I join Daleel as a pro or company?

How does the pro wallet work?

How are products delivered?

Still need help?

Send us a message or reach us on WhatsApp — we reply during working hours.